Quality ManagementAs an ISO9001 certified manufacturer, Bittele Electronics adheres to a thorough structure of North American operating procedures, which dictate the utmost in quality and process control. These procedures ensure that a client’s final product meets design specifications by consistently managing quality at each step in the production process. Bittele will work to ensure the success of your project from supplier selection to work-in-progress inspections, through final inspections, and in customer service. These quality management procedures include:
- Supplier Evaluations and Audits
- Preliminary Contract Review
- Manufacturing Instruction Development
- Quality Control of Materials
- Manufacturing Process Controls
- Final Testing and Inspections
- Final Quality Audits
- Customer Care Processes
Supplier Evaluations and AuditsThe management of product quality begins with a quality supply chain. To verify the quality of parts, components and materials, Bittele Electronics has assembled a quality team that evaluates its suppliers. On an annual cycle, this team evaluates and ranks current and prospective suppliers based upon objective and measurable standards such that they meet or exceed the material quality required by Bittele’s management system. This evaluation extends into building relationships to not only develop them but also to determine ways in which suppliers can improve their material quality. Bittele’s quality management system is based on the quality and environmental processes as prescribed by the ISO 9001 quality management system.
Preliminary Contract ReviewTo ensure Bittele Electronics is capable of meeting the client’s requirements, it will review and corroborate that client’s requirements. This review includes an examination of the specifications, delivery requirements, as well as other technical and business factors.
Manufacturing Instruction DevelopmentBased on Bittele’s preliminary evaluations of materials and specifications via the client’s design data and other documents, it will develop a manufacturing datum from the design datum with CAM. Finally, The manufacturing datum will be used to develop the final Manufacturing Instruction (MI), which describes the actual manufacturing processes and technologies that Bittele will use to produce the client’s products. The MI is prepared by an independent engineering firm and is subsequently reviewed by Bittele’s manufacturing management and quality assurance engineers prior to the commencement of production. Before the first article of inspection, the drilling and routing datum is verified to guarantee that the documentation is valid and correct.
Quality Control of MaterialsPrior to any incoming material entering into Bittele’s warehouse, it tests the material using precision inspection instruments to verify the material is in satisfactory operating condition. After the materials are approved, they are entered into a material management system, which prioritizes the material in a first-in, first-out manner. This material management system has the capability of monitoring the expiration dates of materials. As the expiration date nears, the systems will warn the system operator. This insures materials are used within their acceptable shelf life.
Manufacturing Process ControlsTo guarantee that products manufactured by Bittele Electronics meet the client’s requirements and specifications, it uses not only the manufacturing instruction (MI), but also total equipment management & maintenance, accurate work-in-progress inspections, and working instructions to insure that the entire manufacturing processed is quality controlled. For its inspection processes, Bittele applies precision testing instruments for AOI inspections, WIP inspections, and control plans.
Final Testing and InspectionsBittele conducts numerous tests to insure the final PCB assembly is correct and operational. These tests and inspections include physical and visual inspections, open/short tests, AOI inspections, X-ray inspection, and In-Circuit tests.
Final Quality AuditsUsing a sampling system for the final quality audit (FQA), Bittele inspects the final products relative to the client’s specifications and requirements. Prior to shipment, all products must be audited per the FQA inspection per fabrication part number, client’s part number, quantity, address and packing list. All final products are approved prior to packing and shipment.
Customer Care ProcessesUsing a client-focused customer care team, Bittele Electronics monitors the customer service and satisfaction and responds to all client feedback in a prompt manner. On occasion it will survey customers to learn about their experiences. Surveys and customer feedback help Bittele make adjustments to improve customer service and satisfy all customers’ needs.